Refund policy
Here are your store policies tailored specifically for The Purnvela (thepurnvela@gmail.com), incorporating your terms for exchanges, damages, unboxing videos, and the 5-day timeline.
1. Return, Exchange & Refund Policy
At The Purnvela, we strive to ensure every order is fulfilled correctly and reaches you safely. Please review our policy carefully regarding returns, exchanges, and damaged items.
Eligibility Window
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All requests for exchanges, size replacements, or damage claims must be raised within 5 days of receiving your order. Requests made after 5 days will unfortunately not be accepted.
Returns & Refunds
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We do not provide direct returns or general refunds for change of mind or incorrect choices.
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Refunds are strictly issued only in the case of verified transit damages where an alternative replacement cannot be provided, or for valid errors originating strictly from our end.
Exchanges (Size & Product Mistakes)
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Exchanges are only applicable if there has been a mistake from our end (e.g., you received a different product than ordered) or if you need a size exchange for an eligible item.
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To be eligible for an exchange, items must be unused, unwashed, and in their original packaging with all tags intact.
Compulsory Unboxing Video
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An unboxing video is compulsory for claiming any exchange or refund due to a damaged, defective, or incorrect product.
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The video must be continuous, starting from the sealed packaging through the complete unboxing process, showing the shipping label and the issue clearly. Claims without a complete unboxing video will not be processed.
How to Raise a Request
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Drop us an email at thepurnvela@gmail.com within 5 days of delivery with your order details, photos/videos of the item, and your compulsory unboxing video.